Effective Date: February 22, 2026

These Terms of Service, referred to as “Terms,” govern your access to and use of our website, custom plush products, and related services.

By visiting our site or placing an order, you agree to these Terms.

1. Overview

Hugabu creates custom plush products based on images you provide. These Terms apply to all visitors, customers, and users who interact with our website or services.

2. Use of Our Website

You agree to:

• Use our website only for lawful purposes
• Not interfere with site functionality, security, or performance
• Not attempt to access restricted systems or misuse our technology

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order.

3. Custom Orders & Image Submissions

Because Hugabu products are personalized:

• You confirm that you have the legal right and permission to upload any image submitted
• You confirm that uploaded images do not infringe on copyrights, trademarks, privacy rights, or other third party rights
• You understand that we may decline to produce content that is unlawful, explicit, hateful, or otherwise inappropriate

Uploaded images are used solely to create your custom plush unless you explicitly grant permission for marketing use.

We reserve the right to refuse or cancel orders that violate these Terms.

4. Orders & Purchases

When placing an order:

• You agree that all information provided is accurate and complete
• Product previews are digital representations and may vary slightly from the final physical product
• Colors, proportions, and material textures may differ slightly due to production and screen variations
• Prices and availability may change at any time

Once production begins, orders cannot be modified or canceled.

5. Payments

By purchasing from Hugabu:

• You authorize us or our payment processor to charge your selected payment method
• You agree to keep payment information accurate and current
• All payments are processed securely through third party providers

Taxes and shipping fees may apply depending on your location.

6. Production & Delivery

Hugabu products are made to order.

• Production timelines are estimates and may vary
• Shipping times are not guaranteed
• We are not responsible for carrier delays, customs processing, weather events, or circumstances beyond our control

You are responsible for providing accurate shipping information.

7. Returns & Refunds

Due to the personalized nature of our products:

• All custom orders are final sale
• We do not accept returns for buyer's remorse or minor variations
• If your product arrives damaged or significantly defective, contact us promptly and we will review the issue

Please email hello@hugabu.com with your order number and photos if applicable.

8. Intellectual Property

All website content, including branding, logos, designs, text, product concepts, and imagery, is owned by Hugabu or its licensors.

You may not copy, reproduce, distribute, or use our content without written permission.

You retain rights to your original images. By uploading them, you grant us a limited license to use them solely for the purpose of producing your custom product.

9. Disclaimer

Hugabu products and website are provided “as is.”

We do not guarantee uninterrupted access, error free performance, or exact visual replication of digital previews.

Plush products are decorative comfort items and not intended for unsafe use. Please supervise children as appropriate.

10. Limitation of Liability

To the fullest extent permitted by law, Hugabu is not liable for indirect, incidental, or consequential damages arising from use of our website or products.

Our total liability shall not exceed the amount you paid for the specific order giving rise to the claim.

11. Changes to These Terms

We may update these Terms periodically. Updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the United States and the state in which Hugabu operates, without regard to conflict of law principles.

13. Contact Us

Questions? We're here.

Email: hello@hugabu.com