Welcome to Hugabu Download FAQ.

The following FAQs will answer your queries on shopping at Hugabu. If you do not find your answer in this section, please drop us your question service@hugabu.com and we promise to reply you within 2 working days.

1. Is this service necessary for me?
2. My gadget is the latest model! Will someone bother to return to me?
3. What happens when I lose something?
4. How does BAK2u know what items are mine?
5. Why don't I just write my name on my valuable items?
6. How do I know if the software works?
7. How do I install the software?
8. I need to log into the Window/Mac Operating System first before I can access the laptop. Otherwise the anti-theft software will not be triggered without internet connection. How do I work around it?
9. Are there any technical or local support?
10. Can I use the same program for any other devices?
11. Who will recover the lost device?
12. How would BAK2u deal with non-recoverable cases?

1. Is this service necessary for me?

Just in Singapore about 15,000 to 20,000 communication devices inclusive of PDA phones, laptops and mobilephones are lost every year and many more times of that worldwide.
BAK2u software helps owner to identify the thief via their contact number, location, IP address, machine serial number and even video of the perpetrator at only a small fraction of the cost of the gadgets.

2. My gadget is the latest model! Will someone bother to return to me?

Which is worse? To lose a gadget with no anti-theft software?
With anti-theft software installed in the device, it increases the chance of a return when stolen with alert sends from the thief's own contact number or IP address.

3. What happens when I lose something?

If you have pre-installed the Anti-theft software in your device, you can wait for the SMS text or the email alert.

4. How does BAK2u know what items are mine?

When you activate the BAK2u service on our website, you register your contacts to the device.

5. Why don't I just write my name on my valuable items?

Why compromise your personal information which you have no idea on whose hands they fall into?

6. How do I know if the software works?

PhoneBAK - When the finder replaced the owner's SIM card with his, PhoneBAK will silently send a SMS to the pre-defined mobile phone number.
It is important to test out the pre-defined local number by simply interchanging with another SIM card first before actual use.
Phoenix - When the finder did not enter the correct password upon connecting to the internet, it will silently send an email to the pre-defined email addresss (twitter). There is a testing button on the setup for owner to test the email.

7. How do I install the software?

There is a step-by-step installation guide included. Do not skip that guide! Some common mistakes made are entering the activation pin into the program (PhoneBAK series) instead of at the respective activation page.

8. I need to log into the Window/Mac Operating System first before I can access the laptop. Otherwise the anti-theft software will not be triggered without internet connection. How do I work around it?

If you are using Windows/Mac authentication for login, you can setup a dummy account (with administrative privileges). Do not put any password in that account.
Install Phoenix and configure the settings in that account. This will allow the thief to login to the system without any windows based authentication. Once the thief is logged into the dummy account, Phoenix will be triggered.

9. Are there any technical or local support?

BAK2u has presence in Singapore and various countries through our partners to provide the necessary supports, including documents for owners to report to police for non-recoverable cases too.

10. Can I use the same program for any other devices?

11. Who will recover the lost device?

As the device has been pre-configured with contact numbers, the receiver of the alert can contact the finder directly and make the necessary arrangement or can report to the police to be dealt with too.

12. How would BAK2u deal with non-recoverable cases?

Refer to the police in the event when the finder does not want to return the phone. Save the SMS alert received as evidence of the theft.
In the event, that there is no sms received to the pre-defined mobile number after the phone is lost, the device could have been lost and not found.

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